Payment statuses

Every payment holds one status. It tells you how far the payment has got, and whether anything is waiting for you.

The statuses

Status	Meaning
Created	Selected into a batch, not yet submitted for approval.
Pending approval	Waiting for you or a colleague to approve.
Awaiting 2nd approver	One person has approved; the batch needs one more.
Processing	Fully approved and on its way to the bank.
Sent	Delivered to the bank.
Pending EBICS signature	Sent, but awaiting a signature in the bank's own system.
Sent (Overdue)	Sent, and the bank has not confirmed within the expected time.
Sent (Unknown status)	Sent, but the bank's response could not be interpreted.
Paid	Confirmed paid by the bank.
Paid manually	Recorded as paid outside 2Click Accounting.
Settled	Reconciled against the statement and closed.
Rejected	Refused by an approver.
Failed	Stopped by an error.

What the list shows

By default the Create payments page shows only the statuses that need action: Created, Pending approval, Failed and Rejected. Change the status filter, or look in the archive, to see the rest.

Error messages

When a payment has failed, the reason is shown on the payment:

Message	What to do
Could not be created	Check the payment details and try again.
Signing failed	Start the approval again.
Signing timed out	Start the approval again.
Processing failed	Contact support if it happens repeatedly.
Payment rejected by bank	The bank refused it. Check the details with your bank.

Both signing errors return the payments to Created. They are still selected, and you can approve again — see Approve payments.